Snacking without regret 😋 | Free UK delivery over £50 | In your hands 📦 within 2-4 working days 🚚

Refund Policy

Refund policy & cancellation form

A. Refund Policy

1. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has/have taken possession of the goods.

To exercise your right of withdrawal, you must send us (smartxocolate. GmbH, Gymnasiumstrasse 45, D-74072 Heilbronn, Email: hello@frankychocolate.co.uk) of your decision to revoke this contract by means of a clear declaration (e.g. a letter or email sent by post). You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period and that you have returned the product(s) within the period defined below.

2. Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the product(s) to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline shall be deemed to have been met if you send off the goods before the end of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the product(s) if this loss in value is due to handling of the product(s) that is not necessary for checking the condition, properties and functioning of the product(s).

3. Exclusion or premature expiry of the right of revocation

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods if the seal has been removed after delivery.

4. General information
1. goods that are sent back to us freight collect will not be accepted. 2.
2. please avoid damaging or contaminating the goods and return them to us in their original packaging and unopened with all accessories.
3. compliance with the above conditions is not a prerequisite for the effective exercise of the right of withdrawal.

Translated with www.DeepL.com/Translator (free version)

 

B. Cancellation form

You have the option to revoke the contract. If you want to revoke the contract, please fill out this form and send it back to:

smartxocolate. GmbH
Gymnasiumstrasse 45
D-74074 Heilbronn

Email: hello@frankychocolate.co.uk

I/we hereby revoke the contract concluded by me/us for the purchase of the following product(s):


…………………………………………………………………………………………………………………
Name of the product(s), invoice or order number, price


Goods ordered on:


.............................
Date

Goods received on:


.............................
Date


…………………………………………………………………………………………………………………
Name and address of customer/consumer


…………………………………………………………………………………………………………………
Reason for withdrawal (optional)


………………………………………….. ……………………………….…………..
Place, date Signature

Translated with www.DeepL.com/Translator (free version)